What our Customers say...


HIGHLY RECOMMEND!! I had called 4 other mold remediation places and received no response for a month (despite me informing them I was pregnant and had 2 other children-one with asthma) and then contacted this SERVPRO location and they were amazing from the first phone call! Jonathan and Julie agreed to work with me despite me not living in their service area and I couldn’t have asked for better service. I had mold in a small bathroom from a condensation leak. They did a whole house evaluation, tested my mold and got back to me promptly with the results and for scheduling. My home is a new construction and the builder wad responsible for all fees during the process. They were amazing working with her but still informing me of everything and advocating for me regarding other issues they found during their evaluation. Like I said, I highly recommend them!!

I highly recommend SERVPRO for any services they offer. Everyone was helpful, nice and professional. I was informed of everything they did and why they were doing it. Thank you SERVPRO!

Thank you for the patience shown by SERVPRO, allowing time for our insurance company to reopen our claim. It is finally over. Thank you for a job well done!

I had some concerns about a smell in my home. I called SERVPRO and they were so professional in answering all my questions. They took the time to go over possible causes and I was able to correct them. Awesome people to work with.

I am so happy that I called SERVPRO of Rocky Mount. I was experiencing a mold problem and they came in and found exactly what was causing my issue. They also resolved the issue for me! Thank you so much!

You guys are truly the best at what you do! I can not Thank you enough for responding to my water damage immediately upon my initial call to you. You made this entire process headache free and our family will be forever grateful!!

Our home looks AMAZING after the repairs from the water damage that happened in our kitchen and flooded through out our home. Thank you so much for the great work from your team!

Thank you so much for making our Kitchen so beautiful again after our fire. Ray, Nathan, Charlotte, Sarah, Ashley and James provided EXCELLENT customer service as well and keep me updated through out the entire process.

Thank you for being so fast to respond to take care of my water damage that I came home to!

Thank you so much for your AWESOME service you provided after the fire in our home.

Ray and his staff were top notch from the first phone call with Charlotte to the exit interview with Ray.

They are the very best at the project they did at my home.They were always here own time and kept me up to date with what was being done on my home.

Not what I expected. The whole experience was fantastic walk me through everything great service friendly people did the job well done.

SERVPRO of Rocky Mount staff was EXCELLENT! They were here when I needed, on time, and very professional. James, the contractor did a fantastic job with my new flooring, cabinets and countertops. I am thrilled to have my kitchen better than it ever was! Huge Thanks to Nate, Ray, Ashley and James.

SERVPRO was great, cordial and professional. You did a great job!!! You did not stop until all problems were addressed. You are wonderful to work with!!!


Francisa Trent

Just wanted to let you know that I called State Farm today, both local and corporate offices, to let them know what an awesome job you guys have done and how respectful, neat and organized everyone was. Also that is was headache free and very smooth. I truly hope it helps both you guys and Mr. Pridgen obtain future jobs more easily with State Farm. I am a firm believer that great outcomes should be shared.  Thanks again, Lisa Eason

We would like to thank you for a wonderful job you all did with our water damage. Nathan, we thank you for your help and patience.

Also, we cannot say enough good things about Bob Bletsas and his work and kindness. He could not have been more helpful, and his work was superb.

Thank you again to SERVPRO (Ray, Nathan, Ashley & Bob). We will certainly recommend you in the future, if someone needs that service.